Search results for " eWOM"

showing 3 items of 3 documents

Assessing satisfaction of tourists visiting Italian museums: eviden from the eWOM

2022

Museum visitors’ satisfaction is a priority asset for those museums aiming at being competitive in the cultural tourism sector. In this study, evaluations by visitor-tourists, left in their reviews on museums on the TripAdvisor platform, are analysed. Through web scraping, we collected comments for twelve Italian museums left during the year 2019. The content analysis focussed on components of the tourists’ satisfaction among Italian and foreign museum visitors, with emotional response, management, and exhibitions emerging as key concepts in museum’s evaluation. Noticeably, some elements emerged as divisive: i.e., they appeared both among less and most satisfied tourist-visitors

Settore SECS-S/05 - Statistica SocialeSatisfaction eWOM Web-Scraping Content Analysis TripAdvisor
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Tourism and Social Networks: Sicily brand image diffusion through electronic word of mouth (EWOM) on Facebook

2013

Social Networks Sicily brand image EWOM Facebook
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Efectos de las consultas boca a boca en redes sociales en la compra de cosméticos en Ecuador.

2022

Las redes sociales han reestructurado el paradigma de la comunicación en el marketing. Investigaciones recientes demuestran que la conducta de consultar reseñas está adquiriendo un rol fundamental en la decisión de compra de los consumidores. En este contexto, el presente estudio desarrolló un marco de investigación para determinar la cadena de relación entre influencia social, credibilidad percibida del boca a boca, adopción del boca a boca e intención de compra aplicada a la industria cosmética del Ecuador. A través de una muestra de 406 consumidores y la aplicación del método de análisis de ecuaciones estructurales, los resultados evidencian el vínculo existente entre las variables plant…

influencia socialadopción del eWOMStrategy and ManagementConsumidoresPublicidad boca a boca//vocabularies.unesco.org/thesaurus/concept1545 [http]IntentionCosmeticsMercadeo en Internet//id.loc.gov/authorities/subjects/sh85067189 [http]Social mediaSocial influencePreferencias de los consumidoresWord-of-mouth advertising//id.loc.gov/authorities/subjects/sh91001924 [http]AdvertisingManagement of Technology and InnovationConsumidor//vocabularies.unesco.org/thesaurus/concept5657 [http]Influencia socialMarketingCosmeticosintención de compraM31 MarketingConsumer behaviourCredibilidad percibida del eWOMComercio electrónico//id.loc.gov/authorities/subjects/sh85033139 [http]eWOM en redes socialesAdopción del eWOMIntenciónIntención de compraPersuasion (Psychology)//id.loc.gov/authorities/subjects/sh96008434 [http]Internet marketingRelaciones socialesInternet personalitiesEconomics and EconometricsPersuasión (Psicología)Medios socialesElectronic commerceComportamiento del consumidorOnline social networks in businessPublicidad//vocabularies.unesco.org/thesaurus/concept6377 [http]//vocabularies.unesco.org/thesaurus/concept1532 [http]ShoppingRedes de informaciónMercadeo//id.loc.gov/authorities/subjects/sh87006429 [http]Information networksComercializaciónBusiness and International ManagementCompraCompras//id.loc.gov/authorities/subjects/sh85100175 [http]Redes sociales en línea en los negociosCosméticos//id.loc.gov/authorities/subjects/sh85121778 [http]//id.loc.gov/authorities/subjects/sh2015001935 [http]//vocabularies.unesco.org/thesaurus/concept12431 [http]UNESCO::CIENCIAS ECONÓMICAS//id.loc.gov/authorities/subjects/sh95005028 [http]//vocabularies.unesco.org/thesaurus/concept17089 [http]Consumer behavior//id.loc.gov/authorities/subjects/sh2015001634 [http]Purchasingcredibilidad percibida del eWOMConsumers' preferences//id.loc.gov/authorities/subjects/sh85031496 [http]Social relationshipsConsumersInfluenciadoresFinance//id.loc.gov/authorities/subjects/sh94006574 [http]
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